Cancellation policy
Right of withdrawal for consumers
Consumers have the right to within fourteen days to cancel this contract without giving any reason.
The cancellation period is fourteen days from the day,
– on which you or a third party designated by you, who is not the carrier, took possession of the goods, or
– in the case of a single order for several goods that were delivered separately, the day on which you took possession of the last item.
To exercise your right of withdrawal, you must inform us
(Haftsin GbR, Neuenahrer Str. 37, 53474 Bad Neuenahr-Ahrweiler, E-Mail: info@haft-sin.de )
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter by post or e-mail).
You can use the following for that Sample cancellation form use, but this is not mandatory.
Consequences of the revocation
If you cancel this contract, we will reimburse all payments received from you – including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our cheapest standard delivery option) – without undue delay and at the latest within fourteen days from the day on which we receive notification of your cancellation.
For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this refund.
We can process the refund refuse until we have received the goods back or you have You have provided proof that you have returned the goods – whichever is the earlier date.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
The deadline is met if you send the goods before the end of the fourteen-day period.
You wear the direct costs of return shipping the goods.
Exceptions to the right of withdrawal (food)
Please note that special legal regulations apply to food products:
1. No right of withdrawal for perishable goods
According to § 312g para. 2 no. 2 BGB, there is no right of withdrawal for food products that can spoil quickly or whose best before date (BBD) would be quickly exceeded.
2. No right of withdrawal for unsealed goods
According to Section 312g Paragraph 2 No. 3 of the German Civil Code (BGB), the right of withdrawal is excluded for sealed food products that are unsuitable for return for reasons of health protection or hygiene if the seal has been removed after delivery. Therefore, returns of opened or damaged food packaging are not possible.
3. Right of withdrawal for durable, unopened goods
For shelf-stable food products whose packaging has not been opened or damaged, there is a statutory right of withdrawal within 14 days.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
To:
Haftsin GbR
Neuenahrer Str. 37
53474 Bad Neuenahr-Ahrweiler
E-mail: info@haft-sin.de
I hereby revoke the contract I concluded for the purchase of the following goods:
– Ordered on: __________
– Received on: __________
Consumer name: _________________________
Consumer's address: ______________________
Consumer signature (only for notifications on paper): ________________
Date: ________________
Consumer's address:
Signature (only for notifications on paper):
Date: